Privacy Policy

Last Updated: April 3, 2026

J & M Texas Rentals LLC (“J&M Texas Rentals,” “we,” “us,” or “our”) provides washer and dryer rental and leasing services, including delivery, installation, maintenance, repair, billing, pickup, and customer support. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit a form, place an order, apply to lease equipment, make a payment, or communicate with us by phone, email, or text message.

1. Scope

This Privacy Policy applies to personal information collected through:

our website and online forms;
phone calls, emails, and text messages with us;
rental applications, orders, and account setup;
delivery, installation, service, maintenance, repair, and pickup activities; and
other interactions related to our services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Contact and Identification Information

Your name, email address, mobile number, home address, delivery address, billing address, and other contact details you provide.

B. Rental, Order, and Service Information

Information about the washer and dryer plan you select, lease term, service address, delivery and installation details, maintenance requests, account status, appointment history, and related customer service information.

C. Payment and Transaction Information

Information needed to process payments and maintain your account, such as billing details, payment method information, payment status, transaction history, recurring billing authorization details, and related account records.

D. Application and Eligibility Information

If you apply to lease equipment, we may collect or receive information needed to verify identity, review eligibility, prevent fraud, and administer the lease. This may include information you provide directly and information obtained from consumer reporting agencies or other information providers, to the extent authorized by you and permitted by law.

E. Communications Information

Records of your communications with us, including emails, phone calls, contact form submissions, customer service requests, service notes, and text message records. This includes records of SMS opt-in, opt-out, and consent status.

F. Website and Device Information

When you use our website, we may automatically collect certain technical information, such as IP address, browser type, device type, pages viewed, referring URLs, date/time information, and similar usage data collected through cookies or similar technologies.

G. Information from Service Providers and Other Sources

We may receive information from payment processors, messaging providers, website/hosting vendors, fraud prevention providers, delivery or service contractors, consumer reporting agencies, and other providers that support our business operations.

3. How We Use Personal Information

We may use personal information to:

respond to questions, requests, and customer service inquiries;
process rental applications, orders, and account setup;
schedule and perform delivery, installation, maintenance, repair, replacement, and pickup services;
process payments, recurring billing, receipts, refunds, disputes, and collections;
communicate with you about your inquiry, order, account, service appointments, maintenance, lease status, or changes to our terms, pricing, or policies;
send marketing or promotional communications where you have separately consented or where otherwise allowed by law;
operate, maintain, secure, and improve our website and services;
detect, investigate, and prevent fraud, abuse, unauthorized activity, or other unlawful conduct;
comply with legal obligations and enforce our agreements; and
keep records needed for business, accounting, tax, safety, and compliance purposes.

4. Text Messaging and Mobile Messaging Privacy

If you provide your mobile number and consent to receive text messages from J&M Texas Rentals, we may send you one-time or recurring text messages related to:

your inquiry or request for information;
your rental application or order;
delivery, installation, scheduling, maintenance, repair, pickup, or other service updates;
billing, account, lease, or customer care matters; and
promotional or marketing messages only if you have separately opted in to receive them.

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchase or lease. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the contact information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties, affiliates, or lead generators. We may share your mobile number, opt-in status, and related messaging data only with vendors or subcontractors that help us deliver messaging services, customer support, billing, scheduling, or account administration, and only for those limited business purposes.

5. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers that perform services on our behalf, such as website hosting, payment processing, messaging delivery, customer communication tools, fraud prevention, analytics, bookkeeping, collections support, and business operations support.

B. Delivery, Installation, Maintenance, and Repair Providers

We may share information with employees, contractors, technicians, delivery partners, or other service providers as needed to deliver, install, maintain, repair, replace, or retrieve leased equipment.

C. Consumer Reporting, Collections, and Account Administration

Where permitted by law and authorized by your agreement with us, we may use or disclose information needed to evaluate eligibility, manage the account, collect amounts owed, investigate fraud, or protect our legal rights.

D. Legal and Safety Reasons

We may disclose information when we believe disclosure is necessary to comply with law, legal process, government request, court order, subpoena, or regulatory requirement, or to protect the rights, property, safety, or security of J&M Texas Rentals, our customers, or others.

E. Business Transfers

We may disclose information in connection with a merger, acquisition, financing, asset sale, restructuring, or similar business transaction.

F. With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise consent.

Except as described above, we do not disclose your personal information to third parties for their own direct marketing use without your consent.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and support security and fraud prevention. You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain your account, process payments, keep business and tax records, resolve disputes, enforce agreements, comply with legal obligations, and maintain records of messaging consent, opt-in, and opt-out activity.

When information is no longer needed, we will delete, anonymize, or securely dispose of it as appropriate, unless retention is required or permitted by law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission, electronic storage system, or security measure is guaranteed to be completely secure.

9. Your Choices and Privacy Rights

Subject to applicable law, you may have the right to request that we:

confirm whether we process your personal information;
provide access to certain personal information we maintain about you;
correct inaccurate personal information;
delete certain personal information; or
provide information about certain disclosures or uses of your personal information.

You may also:

unsubscribe from marketing emails by using the unsubscribe link in the email;
opt out of text messages by replying STOP;
request updates to your contact or account information by contacting us; and
control cookies through your browser settings.

To make a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request.

If we deny your privacy request, you may appeal by emailing Customer-Care@jmtexasrentals.com with the subject line Privacy Appeal.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy notices before providing information to them.

11. Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and revise the Effective Date above. Your continued use of our website or services after changes are posted means the updated Privacy Policy will apply to future interactions, subject to applicable law.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

J & M Texas Rentals LLC
Email: Customer-Care@jmtexasrentals.com
Phone: (817) 224-2215